The Friction Point

The Friction Point is a collection of essays and articles by Nick Norman. Each piece takes a complex or technical subject and makes it clear and easy to follow for a wide range of readers.

He focuses on a real system, program, or product, often in fields like healthcare, education, or technology. From there, he points to the moments where friction causes people to give up, disengage, or get left out, and what that reveals about how things could work better.